Returns & Exchanges
We accept returns within 30 days of delivery.
Items must be returned unworn, unused and in their original condition, with all hangtags and hygiene seals intact and original packaging included.
Italy & European Union
Returns within Italy and the European Union are free of charge.
A prepaid adhesive return label is included inside your package for a simple and seamless return process.
To initiate a return, please contact us:
Email: returns@bikinville.com
or reach us via live chat, including your order number.
International Returns
For all other international destinations, return shipping costs are the responsibility of the customer, unless an incorrect item was delivered.
To initiate an international return, please contact us:
Email: returns@bikinville.com
or reach us via live chat, including your order number.
Our team will provide you with return instructions before shipment.
We strongly recommend using a tracked shipping service to ensure safe delivery.
Return Processing & Refunds
Once your return is received and approved, your refund will be processed to the original payment method within 1 business day.
Refunds are issued to the original payment method for the full product value, excluding any duties, taxes or import charges where applicable.
Please note that the time required for the refund to appear on your account may vary depending on your bank or payment provider.
Exchanges
If you wish to exchange an item, we recommend returning your original purchase for a refund and placing a new order for the desired item.
This ensures the fastest processing and availability of your preferred size or style.