Please email us at customercare@bikinville.com for the order related questions and refer to info@bikinville.com for other inquiries.

We also have a Whatsapp assistance number for your enquiries +39.348.556.4812

Our Size Guide is here to help you find your perfect fit!

You can also email us at customercare@bikinville.com or send us a Whatsapp on +393485564812 so our experts can assist you personally.

We currently accept Credit Card and PayPal. If you would like to arrange your payment via another method, we are happy to try and assist your request! 

Please contact us directly at customercare@bikinville.com to arrange this.

Bikinville is handling the shipments from Monday to Friday.
Orders placed during the weekend will be processed starting on the following working day. We generally deliver all orders in 1-3 days working days.
There may be the occasional delay due to Customs Clearance processes, which are out of our control (outside of the EU only).

When your order is shipped, you will receive an email and / or an SMS from DHL, our trusted international shipping partner, containing a tracking number.

We offer a free shipping for the European Unione countries and international shipping on the orders above € 150 with a possibility of a 14-day exchange and return. 

For smaller amount orders the shipping cost is € 10 within the EU, € 20 outside the EU and € 30 for further destinations.

We ship all our orders worldwide with DHL Express. The usual delivery time in Europe is 1-2 working days and 2-3 working days internationally.

Bikinville is shipping from Italy, so there are no extra fees or custom duties within the European Union.

If the shipment is going out of EU, you will be liable for all import duties, customs and taxes. Those will be due at the point of, or after delivery.
Please be aware that Bikinville does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Bikinville, please contact your local customs office to find out more information if you are unsure of the charges.

We offer a free 14-day return or exchange period inside European Union.

Please refer to the Returns page o contact us at 

returns@bikinville.com for more information.

Rinse it after contact with salty water or chlorine.

Hand wash in cool water using mild detergent.

Do not bleach and do not tumble dry.

Dry the swimwear preferably away from direct sunlight and avoid rough surfaces.

Drop us an email at info@bikinville.com

Yes, our customers inside the European Union will find the DHL label for a free return or exchange of an item.

As for the clients outside the European Union shipping costs are handled directly by them.