Returns & Refunds

We offer a 14-day return period for your swimwear, calculated from the day your order is received.

Returns within Italy and the European Union are complimentary, and a prepaid DHL return label is included in your package for your convenience.

For international orders, all return-related costs — including shipping fees and any customs duties incurred during the process — are the responsibility of the customer.

We kindly ask that you use a registered and trackable courier service to ensure a smooth and secure return procedure.

Please ensure that all items are returned in their original condition, with the hangtag and hygiene seal intact. Items must not have been worn, washed, or altered in any way.

Unfortunately, we cannot accept returns or process exchanges for items that do not meet the above requirements.

We offer a full refund for items returned in their original condition, corresponding to the item price excluding the original shipping cost (shipping is complimentary for orders within Italy and the European Union).

Once the returned items have been received and verified, we will initiate the refund process within 2 business days.
Please note that banks and PayPal typically complete refunds within 10 business days.

How to Initiate a Return

To initiate a return, please contact us at returns@bikinville.com within 14 days of receiving your parcel. 

Kindly use the same email address used to place your order and include your order number in your message.

Within 1–2 business days, our team will provide you with an Individual Return Number.

Once your Individual Return Number has been assigned, your return must be received by us within 14 days.

Please note that we are unable to refund initial shipping fees, customs charges, or return postage costs, except in the case of faulty items.

Bikinville cannot be held responsible for the loss of garments being returned, so we recommend using a registered and trackable courier service and keeping your tracking details for reference.

Once the return has been received and approved, we will proceed with your exchange or refund (for the item price excluding the original shipping cost).

If the original shipping was complimentary, the full item price will be refunded.