Returns
We offer a 14-days return period for your swimwear calculated from the day the order is received by the customer.
All the return related costs, including the shipping expenses and any customs duties incurred during the return process are handled by the customer.
The item must be in original condition with its hangtag and hygiene seal remaining in place.
Item must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns or organise exchanges that do not meet above requirements.
We offer a full refund if the original condition is unchanged, which means the price of the item excluding original shipping cost (free shipping for Italy and European Union countries).
Once the items meet the required conditions, we will initiate the refund process within 2 business days from the day the return is received.
Typically, refunds are processed by the banks and PayPal within 10 business days.
What is the return procedure?
To initiate a return, please email us at returns@bikinville.com within 14 days from receiving your parcel, from the email you ordered an item, specifying the number of your order. We will email you back with the Individual Return Number in 1-2 business days.
Once your Individual Return Number is assigned, the product must be received back by us within 14 days.
Please note that we are unable to refund initial shipping or custom charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.
Once the return has been received, we will send your new order in case of exchange or you will receive your refund (item price excluding original shipping cost). If the original shipping was free of charge, the cost of the item will be refunded in full.
Bikinville cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.