What is the return procedure?
For all the shipment in Italy and the European Union countries, we enclose the return shipping label together with the product, so you can try it in the comfort of your home.
You will find the return label inside the package and in case you lost it just e-mail us for the new label to be sent you via email.
For the customers outside the European Union: to initiate a return, simply email us at firstname.lastname@example.org using the e-mail address used to process your order within 14 days of receiving your parcel.
Once your Individual Return Number is assigned, the product must be received back by BIKINVILLE within 14 days.
Please note that the return is free for all shipments for European Union countries only, for other countries please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.
Once the items have been received, we will send your new piece/-s in case of exchange or you will receive your refund (item price excluding original shipping cost).
BIKINVILLE cannot be held liable for the loss of garments being returned. For the countries outside European Union we recommend using a registered post service to return goods, and keeping a record of the tracking details.