Returns
We offer a free 14-days return or exchange period for your swimwear inside European Union.
The item must be in original condition with its hangtag and hygiene seal remaining in place. Item must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns or organise exchanges that do not meet above requirements.
Bikinville offers a full refund if the original condition is unchanged, which means the price of the item excluding original shipping cost.
All returns can be sent to our Returns Warehouse based in Italy with the indication of your Individual Return Number.
What is the return procedure?
To initiate a return, simply email us at returns@bikinville.com using the e-mail address used to process your order within 14 days of receiving your parcel. Once your Individual Return Number is assigned, the product must be received back by Bikinville within 14 days. You will find the return label inside the package and in case you lost it just e-mail us for the new label to be sent you via email.
Please note that the return is free for the shipments inside European Union only, for other countries please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.
Once the items have been received, we will send your new piece/-s out or you will receive your refund (item price excluding original shipping cost).
Bikinville cannot be held liable for the loss of garments being returned. For the countries outside European Union we recommend using a registered post service to return goods, and keeping a record of the tracking details.
Please note that the return is free for the shipments inside European Union only, for other countries please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.
Once the items have been received, we will send your new piece/-s out or you will receive your refund (item price excluding original shipping cost).
Bikinville cannot be held liable for the loss of garments being returned. For the countries outside European Union we recommend using a registered post service to return goods, and keeping a record of the tracking details.
